Where do you deliver to?
We ship within the UK
How much will it cost to deliver my products?
|UK Delivery - 2nd Class||£2.99 (FREE on £20+ UK orders)|
|UK Delivery - 1st Class||£3.99|
When will my order be processed?
Orders placed before 9:00am Monday-Friday are processed the same day, orders placed after 9:00am are processed the next working day.
Please note, a working day is classed as Monday-Friday excluding public holidays.
|ORDER DAY/TIME||PROCESS DAY|
Monday (pre 9:00 am)
Monday (post 9:00 am)
Tuesday (pre 9:00 am)
Tuesday (post 9:00 am)
Wednesday (pre 9:00 am)
Wednesday (post 9:00 am)
Thursday (pre 9:00 am)
Thursday (post 9:00 am)
Friday (pre 9:00 am)
Friday (post 9:00 am)
Saturday and Sunday (post 9:00 am)
How long will it take for my order to arrive?
|UK Delivery - 2nd Class||3 - 4 working days|
|UK Delivery - 1st Class||1 - 2 working days|
Orders to a UK based address are sent via Royal Mail. Delivery timescales can be found in the above table. Unfortunately, unforeseen problems such as postal strikes and weather conditions can affect the delivery time and therefore we advise recipients to allow 15 days for UK orders in this instance.
What do I do if my order has not arrived within the time advised?
UK Orders - We always try to ensure that your order is delivered on time, however, sometimes it is delayed by factors beyond our control such as postal strikes. If your order has not arrived after 15 working days - please get in touch here.
What should I do if my order arrives damaged?
When preparing your order for dispatch we always do what we can to ensure that your order is safely packaged, if you find any of your order is damaged on delivery - please contact us here within seven days of delivery quoting your email address, order number and damaged item(s).
What should I do if items are missing from my order?
When preparing your order for dispatch we always double check orders before posting to ensure all items are picked and packed. If for some reason you find your order is missing an item(s) on delivery - please get in touch with us here within seven days of delivery quoting your email address, order number and missing item(s).